Why We Don’t Accept Insurance
TBR Wellness & Rehab is a cash-based practice, which means we do not bill or accept insurance. This model allows us to provide uninterrupted, one-on-one care that’s tailored specifically to you—without the time limits, restrictions, or treatment approvals often required by insurance companies.

By staying out-of-network, our therapists have the freedom to focus on what you need, rather than what insurance dictates. This means longer sessions, more hands-on work, and treatment plans that are functional, personalized, and rooted in long-term outcomes—not checkboxes.

Can You Still Use Insurance?

Yes—many clients with out-of-network benefits, FSA, or HSA plans may still receive reimbursement for some of their sessions. While we don’t handle insurance billing directly, we are happy to provide you with a superbill upon request.

What is a Superbill?

A superbill is a detailed receipt that includes all the information your insurance company needs to process a potential out-of-network reimbursement. It typically includes:

• Your diagnosis and treatment codes

• Dates of service

• Provider credentials and contact information

• Amount paid for the session

How to Check Your Eligibility for Reimbursement:

1. Call the member services number on the back of your insurance card.

2. Ask:

   • “Do I have out-of-network benefits for physical therapy or massage therapy?”

   • “Will you reimburse for services if I submit a superbill?”

   • “Do I need a referral or prior authorization to qualify?”

3. If approved, submit your superbill and follow your provider’s reimbursement process.

Please note: reimbursement is not guaranteed, and coverage varies depending on your individual plan.

We know insurance can be confusing, and we’re here to help guide you through the process as best we can. If you’d like a superbill or need help understanding the next steps, feel free to reach out—we’re happy to support you.

Refund & Cancellation Policy

At TBR Wellness & Rehab, we are committed to providing high-quality, personalized care while respecting the time and expertise of our therapists. Please review the following policies before booking:

Packages

• All package sales are final and non-refundable.

• Packages are valid for 12 months from the date of purchase. Any unused sessions after one year will be forfeited.

• Packages cannot be shared between clients.

• If you miss a session without proper notice, that session will be deducted from your package balance.

Gift Cards

• Gift cards are non-refundable and may not be redeemed for cash.

• They may be used by the intended recipient toward any eligible service.

Refunds

Refunds will only be issued in the following situations:

• An accidental purchase (must be reported within 24 hours).

• A therapist no-show for a prepaid appointment.

We do not issue refunds for unused sessions, expired packages, or client cancellations outside of the allowable policy.

Cancellation Policy

• We require 24 hours’ notice for all appointment cancellations or reschedules.

• Late cancellations (less than 24 hours’ notice) will incur a 50% fee. This must be paid at the time of rescheduling or may be deducted from your prepaid package if applicable.

• No-shows will be charged 100% of the session fee, or one prepaid session will be forfeited.

• For clients using packages: You may choose to pay the 50% late cancellation fee out-of-pocket or have one session deducted from your package.

These policies are in place to protect our therapists’ time and ensure fairness to all clients. Due to high demand, short-notice cancellations are difficult to rebook and directly impact your therapist’s schedule and income. 

If you book a session with us, you are agreeing to these policies.